FAQ's & Info

Shipping

All personalised items are processed and dispatched within 24 hours of ordering, Monday-Friday.

Although the majority of first class post arrives next day, we cannot guarantee it.
Please allow up to 5 working days for your item to arrive in the UK & USA before contacting us. For orders being delivered outside of the UK & USA this can take between 10-20 days.
If your item hasn't arrived after this time please contact us.

You can choose to have your item sent to you first at your billing address, or have it sent directly to the recipient by entering an alternative address during the checkout process.

Some items such as large personalised invitation orders and gifts may need somebody to be present at the delivery address to accept the package.

If you are sending the item outside of the UK or USA, please ensure you select and pay for international delivery or your order may be delayed whilst we contact you for additional payment. International delivery can take up to 20 days but is usually a lot quicker.

Returns

As a valued customer we want you to be 100% happy with what you’ve ordered. If you’re not completely satisfied with the product(s) you’ve bought then simply return it to us at any time within 14 working days of receipt in the original condition and we will issue a full refund. This offer excludes personalised items. Return postage is at the buyers cost.


If your item has been personalised we will only accept a return if we have made an error with the personalisation you have requested or the product is damaged or faulty. In these cases we will refund the product in full and the return postage.

If the personalised item has the personalisation you requested and has arrived in good condition, we will not accept a return.
We will not refund personalised items for spelling or grammatical errors made by the customer, or simply if you no longer want it.

If you wish to return an item please contact us within 14 days of receipt.

This does not affect your statutory rights.

 

How long does it take to get my item?
UK & USA 1st class - allow 2-5 days
International - up to 12 days

What happens is I leave the text boxes blank on my card?
Yes please buy a random product in the design style & size you require then leave us a note in the additional notes box with the require changes.

What happens is I leave the text boxes blank on my card?

If you leave the name box blank we simply don't print anything. Your card will just have the standard greeting shown in the example such as 'Happy Birthday' 'Good Luck' or whatever the greeting on the example image shows.

Can I add an age on the birthday card?
You choose any text for any of our cards, if you would like us to add an age or number to any birthday card that's no problem simply tell us what number you would like, and where on the card you would like it to appear. Some of examples already have an age showing, if you need a different number simply type it into the box along with your other details and we will change this for you. 

What if I want the inside blank to write myself??
If you would like to write the card yourself, leave the text box blank and we will send the card blank.

You have the perfect card but I need it for a different occasion?
We can change or remove the greeting on all of our cards so that it suits your occasion. simply use the personalised text boxes at checkout to write what you want the card to say. So in this instance write 'Happy Anniversary ........' in the name box and we will print this instead of the greeting in the example.

Do you print exactly as I type in the box?
Usually yes. We will space the text as we see fit if you haven't already done so and may correct an obvious spelling mistake such as 'Birthday' if you’re lucky enough that we spot it but the responsibility for checking spelling and grammar ultimately lies with you.
If we miss a spelling mistake you made, we will not refund the order.

I can't find what I'm looking for??
We have 1000's of designs to choose from, please try searching by category and by using the search box at the top of the page. If you still can't find what you want please contact us as we may be able to design something specifically for you. 

How to Order:

Ordering personalised products from us really couldn't be easier!
Follow the simple instructions below and you'll have a fabulous unique item whizzing its way to you in no time!

1. Have a look around
Browse our huge range of personalised cards, invitations, wedding stationery, rewards charts and lots more.
Choose to look by category, use the drop down selection box or search for specific keywords.

2. Personalise it!
Once you have clicked on your chosen item you will see simple text boxes for you to enter information.
Entering your personalisation info here will not affect the display image or show you a preview because all of your personalisation is read and processed by our back office to help prevent error. You can enter the text exactly as you would like it to read, word for word, or if you like the wording in our example you could simply enter the changes of name etc.
If you leave any of the boxes blank, we simply won't personalise that area of your card or item and it will arrive blank.
Please double check your spelling and grammar, we print exactly as you ask!

3. Pop it in your trolley
Add your item to your cart. This saves your personalisation notes and you will be given the option to continue shopping or to checkout.

4. Delivery method
Select your delivery method. 
Personalised items delivered 1st class in the UK are free of charge, there is a very small additional charge for International delivery so please select the option you require.
If you want the item sending anywhere else in the world please select the relevant option. If you enter an international delivery address without selecting international postage your order may be delayed whilst we contact you for additional payment.

5. Checkout
If you are an existing customer, please log in to avoid filling out your details again.
New customers please create an account.
You can choose to have your item delivered to your own billing address or select an alternative shipping address to have it delivered directly to the recipient!
Please select your chosen payment method and complete checkout. We accept all major credit and debit cards and PayPal.

You will receive an email confirmation shortly after completing checkout detailing your order details. You will also receive a further notification once your item has been dispatched.

6. Your order will come straight through to our team of designers who will personalise your order manually with the information you have provided to ensure it looks great before we print and dispatch it.


If you need help with any part of the ordering process please call us on
01933 677193 or email support@thecardzoo.com

 

When to Send Out Your Invitations

For a formal party, send invitations six to eight weeks before the event, you may even consider sending out save the date cards prior to the invites if the event is more than a month or two away. For a more informal affair, send invitations two to three weeks prior to the celebration to give everyone on your guest list plenty of time to prepare for the festivities.

What to Include in an Invitation

Depending on the occasion you may want to word the invitations extremely formerly, starting with something like ‘You are cordially invited’ for a work or black tie event, or if it is a party for family and friends you might consider something less formal and more informative.


Invitation Text: Include a short phrase inviting your friends and family to the event. Something like “You’re invited to” or “Sarah would love you to join her to celebrate”


A Description of the Occasion: Briefly explain the purpose of the invitation and what the event is about, for example “Anna’s 30th Birthday party” or “Jamie's Fancy Dress Disco”


The Date and Time: List the day and date of the party, followed by the time. You may want to add a finish time if your venue has closing restrictions or for a child’s party where the parents will need to know when to collect their child


The Venue: If the party venue has a name (e.g. Barneys Playplace), include it on the invitation along with the address, you may want to shorten the address to the street name and postcode to preserve the look for your invites. For large scale events where people may be travelling to your venue, it may be helpful to include a map or a sat nav postcode.


Other Instructions: You may need to add that it is fancy dress or that you want your guest to bring a bottle or maybe they need to bring their swimming kit for a pool party or you need to let your guests know that it is formal attire – add these additional pieces of information towards the bottom of your invitation.


RSVP: RSVP An abbreviation of the French request, "répondez s'il vous plait" Here is the place to let your guests know the best way of contacting you to let you know if they can attend or not. You may want to add just a phone number for a kids party so that parents can text their RSVP’s or you may need written confirmation along with additional info such as meal choice.

You want your wedding invitation to give the right impression of your big day. It's the first glimpse your guests will get into your chosen theme, style and colouring. Are you having a large formal wedding or a small knees up in your local with your nearest and dearest? You want your invitation to reflect you as a couple and the flavour of your big day so deciding how to word your wedding invites can be trickier than you first imagined.
On top of injecting personality into your wedding invitations, you need to think who you want them addressed by? Would you and your fiance like to personally invite your guests or follow tradition and have your parents send out the invitations and invite your guests on your behalf?
Are you inviting all of your guests to the ceremony and reception or will you need separate day time and evening wedding invitations?
You also need to consider the design of the invitations you are ordering and how much space you have to layout your text. Typically the more text and information you include on your invitation, the smaller the font will get. This is where separate RSVP cards, money poems and the like come into their own.
To help you we have devised some examples of wedding invitation wording and layouts below that you may find handy as a guide.
Remember to include the vital pieces of information such as names, date, time, venues and how to RSVP.


Wedding Day, From the Bride's Parents

Mr. & Mrs. Andrew Clarke
Request the pleasure of the company of

....................................................................

At the marriage of their daughter
Laura
With
Nicholas James Wright
At St George’s Parish Church, Brighton
On Saturday 31st July, 2016, 2pm
Followed by a reception at
The Great Hall, Brighton at 7pm
Please RSVP
32 Main Road, Brighton or 01154 225556

OR

Mr. & Mrs. Andrew Clarke
Would like you to join them to celebrate their marriage of
Their daughter Laura
With
Nicholas Wright
At St George’s Parish Church, Brighton
On Saturday 31st July, 2016, 2pm
Followed by a reception at
The Great Hall, Brighton at 7pm
Please RSVP
32 Main Road, Brighton or 01154 225556

 

Wedding Day, From the Bridal couple

Miss Laura Clarke
And
Mr Nicholas James Wright
Request the pleasure of the company of

...........................................................................
To celebrate their marriage
At St George’s Parish Church, Brighton
On Saturday 31st July, 2016 at 2pm
Followed by a reception at
The Great Hall, Brighton at 7pm
Please RSVP
32 Main Road, Brighton or 01154 225556

OR

Laura Clarke & Nicholas Wright
Would like you to join them to celebrate their marriage
At St George’s Parish Church, Brighton
On Saturday 31st July, 2016, 2pm
Followed by a reception at
The Great Hall, Brighton at 7pm
Please RSVP
32 Main Road, Brighton or 01154 225556



Wedding Reception / Evening, From the Bride’s Parents

Mr. & Mrs. Andrew Clarke
Request the pleasure of the company of

...................................................................
At the marriage of their daughter Laura
With
Nicholas James Wright
At the evening reception
On Saturday 31st July 2016, 7pm
At The Great Hall Brighton
RSVP
32 Main Road, Brighton or 01154 225556

OR

Mr. & Mrs. Andrew Clarke
Would like you to join them
To celebrate the marriage of their daughter
Laura with Nicholas James Wright
At the evening reception, held at
The Great Hall, Brighton
On Saturday 31st July 2016, 7pm
Please RSVP
32 Main Road, Brighton or 01154 225556


Wedding Reception / Evening, From the Bridal couple

Miss. Laura Clarke
And
Mr Nicholas James Wright
Request the pleasure of the company of

........................................................................
To celebrate their marriage
At the evening reception to be held at
The Great Hall, Brighton at 7pm
On Saturday 31st July 2016
Please RSVP
32 Main Road, Brighton or 01154 225556

OR

Laura Clarke & Nicholas Wright
Would like you to invite you to celebrate their marriage
At the evening reception
At Great Hall, Brighton at 7pm
On Saturday 31st July 2016
Please RSVP
32 Main Road, Brighton or 01154 225556

RSVP
Thank you for your invitation

I/We will be delighted to accept /
I/We regretfully cannot accept

From ……………………………………………………..


Thank You
We would like to thank you for being a part of our day and making it so memorable.
Your kind cards and gifts are very much appreciated
With Love
Nicholas & Laura

Save The Date
On 31st July 2016
Nicholas & Laura
Are getting married in Brighton
Please save the date
Formal invitation to follow