All personalised items are processed and dispatched within 24 hours of ordering, Monday-Friday.
Although the majority of first class post arrives next day, we cannot guarantee it.
Please allow up to 5 working days for your item to arrive in the UK & USA before contacting us. For orders being delivered outside of the UK & USA this can take between 10-20 days.
If your item hasn't arrived after this time please contact us.
You can choose to have your item sent to you first at your billing address, or have it sent directly to the recipient by entering an alternative address during the checkout process.
Some items such as large personalised invitation orders and gifts may need somebody to be present at the delivery address to accept the package.
If you are sending the item outside of the UK or USA, please ensure you select and pay for international delivery or your order may be delayed whilst we contact you for additional payment. International delivery can take up to 20 days but is usually a lot quicker.
As a valued customer we want you to be 100% happy with what you’ve ordered. If you’re not completely satisfied with the product(s) you’ve bought then simply return it to us at any time within 14 working days of receipt in the original condition and we will issue a full refund. This offer excludes personalised items. Return postage is at the buyers cost.
If your item has been personalised we will only accept a return if we have made an error with the personalisation you have requested or the product is damaged or faulty. In these cases we will refund the product in full and the return postage.
If the personalised item has the personalisation you requested and has arrived in good condition, we will not accept a return.
We will not refund personalised items for spelling or grammatical errors made by the customer, or simply if you no longer want it.
If you wish to return an item please contact us within 14 days of receipt.
This does not affect your statutory rights.